This Refund Policy applies to one-time digital activation codes sold by the Store and does not limit mandatory rights under applicable law.
Before code disclosure
If payment completed but no activation code has been disclosed on the success page or in an order record, you may contact support to request cancellation and a refund. We will verify the order and fulfillment state.
After code disclosure
Once displayed, a digital code can be copied. We generally do not refund a disclosed code merely because you changed your mind, selected the wrong product, or no longer need it. Exceptions include non-delivery, a code invalid before first use, duplicate charging, a material mismatch with the description, or a mandatory legal right.
Resolving a problem
Contact the public support email from the payment email and provide the order number, product, and issue. After verification, we may first replace an invalid code with an equivalent valid one; if reasonable replacement is unavailable, we will arrange a refund. Do not send a complete code unless support specifically requests secure verification.
Response and refund method
We respond within three business days. Approved refunds are processed by Creem to the original payment method. Timing depends on Creem, the payment provider, and your bank; transaction-fee and tax treatment follows Creem rules.
Creem, disputes, and legal rights
As Merchant of Record, Creem may process refunds or disputes under its rules, legal duties, or chargeback-prevention needs. Filing a chargeback first may lengthen investigation. Nothing here limits non-waivable consumer rights.
Support email
ycycx34@gmail.com